Refund policy
RETURNS, EXCHANGES & STORE CREDIT
Due to hygiene purposes, swimwear is eligible for return requests within 3 days of delivery. All items must be unworn, in their original condition, with all tags and hygiene liners attached and intact.
Sandals are also eligible for return or exchange requests within 3 days of delivery and must be unworn and in excellent condition.
Piso Blanco does not offer refunds to the original form of payment. Eligible returns may be exchanged or issued as store credit, subject to the conditions below.
Customers are responsible for all return and exchange shipping costs. A $8 return shipping fee applies to eligible return requests. Additional shipping costs may apply when sending an exchanged item.
Once your return is received, all items will be inspected. If approved, your exchange will be processed or store credit will be issued. Store credit expires 180 days from the date of issue.
HOW TO REQUEST A RETURN OR EXCHANGE
Return and exchange requests must be submitted through our online return portal within the eligible return window. When submitting your request, please select the appropriate return reason and use the notes section to indicate whether you would like store credit or an exchange. For exchanges, please include your preferred size.
Submitting a request does not guarantee approval. All returns are subject to inspection and the eligibility requirements outlined above.
SALE, CLEARANCE & CUSTOM ORDERS
Sale, clearance and custom-order items are final sale and are not eligible for return, exchange or store credit, unless otherwise specifically stated as part of a promotion.
SPECIAL PROMOTIONS
Certain promotional events may have their own exchange or return conditions. When different terms are stated at the time of purchase, those promotional terms will apply.
For example, purchases made during promotions designated as size-exchange only are not eligible for store credit or refunds. Size exchanges are subject to availability and all standard item-condition requirements.
BUNDLE SPECIALS — EXCHANGE POLICY
Items purchased as part of a Bundle Special are eligible for exchange only. No refunds or store credit will be issued.
Exchanges may only be made for the same type of item originally purchased and, when applicable, the same print or color, subject to availability.
All exchange requests must be submitted within 7 days of delivery. Items must be returned unworn, in their original condition, with all original tags and hygiene liners attached and intact. All items will be inspected upon receipt before an exchange is approved.
Customers are responsible for all return and exchange shipping costs.
HANDMADE SANDALS
Our sandals are handmade by artisans in Morocco using primarily natural materials. Because of their handmade nature, slight variations in appearance and fit may occur between pairs and compared with standard U.S. women's sizing.
Unless specifically stated otherwise, our sandals are not represented as waterproof or designed for any specific walking distance or duration. Use is at the customer's discretion, and damage resulting from wear, water exposure or improper use is not considered a manufacturing defect.
