Shipping policy

SHIPPING POLICY

Orders are processed Monday through Friday, excluding holidays. Please allow the applicable processing time before your order is shipped.

MADE-TO-ORDER & CUSTOM PIECES
For made-to-order or custom pieces, please allow a minimum of 5 business days for production and order processing before shipment.

SHIPPING & DELIVERY
Once your order is ready to ship, tracking information will be sent to the email address provided at checkout.

Please note that processing times and carrier transit times are separate. Selecting an expedited or upgraded shipping service only reduces the carrier's estimated transit time and does not expedite the production or processing of your order.

Delivery dates provided by shipping carriers are estimates and are not guaranteed by Piso Blanco. Once a package has been transferred to the carrier, delays caused by the carrier are outside of our control. Shipping delays do not qualify for store credit or exchange.

FREE SHIPPING OFFERS
When free shipping is offered, orders will be shipped using our standard shipping service. Free shipping promotions cover shipping costs of up to $8 unless otherwise stated.

LOST OR STOLEN PACKAGES
Piso Blanco is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier. If you experience an issue with your delivery, please contact us and we will assist with any available carrier information or next steps.

RETURN & EXCHANGE SHIPPING
Return and exchange shipping costs are the responsibility of the customer. Please refer to our Exchanges & Store Credit Policy for eligibility requirements and additional information.