Pre Orders Policy

Swimsuit orders:

All personalized custom-made orders are not eligible for exchange or store credit as they are fully custom. 

For made-to-order orders, if you paid the 50% upfront and then decide not to pay the remaining for any reason, you will not get any refund, exchange, or store credit for the amount paid. If you paid in total, only 50% of the total excluding taxes, will be refunded. 

 

Sandals orders:

If you made a pre-order and paid the 50% upfront and then decide not to pay the remaining for any reason, you will not get any refund, exchange, or store credit for the amount paid. If you paid in total, only 50% of the total excluding taxes, will be refunded. 

Please keep in mind that the sandals are handmade by artisans in Morocco with mostly organic materials. They all could look and fit a bit differently from the pictures and from regular women’s US sizes. There isn’t any proof that you can get them wet nor walk any specific amount of time/miles without them getting damaged. Any type of use is under your discretion and we're not responsible for it.